General Conditions of Contract
These general conditions of contract (“Agreement”) govern the contractual relationship between customers (“You”) who use our services to purchase Tours (“Tour”) through www.outdoorlifenorway.com (“Site”) and Outdoorlife Norway (Norwegian organisation number 915369782) in respect of guided Tours organized by Outdoorlife Norway and performed by its guides.
You must read this Agreement before booking a Tour. This contract is concluded once Outdoorlife Norway has accepted a booking You have made in writing (email or via the internet) or by telephone. By booking a Tour, You warrant that You understand, agree to and accept all terms and conditions contained here.
You agree that Norwegian law applies to this Agreement, as well as all to other legal concerns between You and Outdoorlife Norway.
- Terms of payment
- Booking and cancellation by You
- Alteration and cancellation by Outdoorlife Norway
- Risk and liability
1. Terms of payment
Payment for guided Tours organized by Outdoorlife Norway is due in advance. You can pay by credit card (Visa or Mastercard).
All prices are quoted included Norwegian VAT (MVA).
Online payments via the Site may only be made at the time of booking. Payments will be made through a secure environment. Outdoorlife Norway uses a third party service to process Your credit card information and does not store credit card details. You hereby agree to hold Outdoorlife Norway harmless for any damages that may result should any personal information about You be released by any third parties.
2. Alteration and cancellation by You
You are responsible for providing accurate, timely and complete information in connection with booking any Tour.
Alteration includes changes to dates, times, and numbers of participants of confirmed Tours. Any cancellation by You must be made by telephone or email and acknowledged by Outdoorlife Norway.
The first alteration of the dates and times is free of charge; for any further date and time alterations a fee of 200 NOK will be charged. Extra participants will induce normal additional costs according to the prices stated on the Site, and are free of extra booking charging fees. Any unadvised reduction in number of participants or duration of the Tour will not alter the fee for the booked Tour already calculated.
The maximum waiting time of the guides is 10 minutes. In the event of a late arrival the duration of the Tour will be reduced accordingly.
Refunds for cancelled booked Tours will be made on the following basis – Cancellation received and acknowledged by Outdoorlife Norway:
- More than 1 month before the booked Tour date: 75% refund
- More than 2 weeks before the booked Tour date: 50% refund
- 2 weeks or less before the booked Tour date: no refund
In addition, a refund fee of 200 NOK applies, regardless how long before the Tour the cancellation was made.
Cancellation charges of involved partner institutions (bus companies, hotels, restaurants etc.) will be charged according to their conditions. Refunds will be transferred using the same payment method as the original payment performed by You.
If the client for the booked Tour does not arrive (”no show”) then Outdoorlife Norway will make no refund and reserves the right to levy an addition cancellation fee of 10%.
3. Alteration and cancellation by Outdoorlife Norway
Bookings confirmed by Outdoorlife Norway will be allocated suitably qualified guides to meet the client’s requirements. Guides will be carrying a first-aid kit, safety, emergency and communication equipment, navigation equipment, water and food supplies.
Outdoorlife Norway reserves the right to substitute guides as necessary, the replacement guide being of equal qualification.
Tour programmes may be altered in unforeseeable circumstances. Outdoorlife Norway will do all it can to offer alternative, equally satisfactory arrangements or another solution in such cases.
Outdoorlife Norway is entitled to cancel Tours in cases of force majeure (e.g. natural catastrophes, unrest, strikes) or in the event of government action, accidents, technical defects etc. Amounts already paid will be reimbursed.
Outdoorlife Norway is explicitly allowed to reschedule or cancel any Tour due to weather conditions in the event that personal-safety can no longer be accounted for. You may choose between a rescheduling of the Tour OR a credit towards an alternative Tour OR a full refund of all costs paid, minus possible cancellation fees from involved partner institutions (bus companies, hotels, restaurants etc.) for services already booked and paid.
Cancellations by Outdoorlife Norway due to unprepared guests
In case You show up at a Tour without having with You the necessary equipment, clothes and water/food as stated in the Product Description and Additional Information on the Site, and/or information sent to You by email and/or SMS prior to the trip, Outdoorlife Norway has the full right to cancel Your booking at the start of the Tour and deny Your participation. In such a case, You agree that no refund will be given by Outdoorlife Norway.
4. Risk and liability
You acknowledge that all travel involves an element of risk and that Tours offered by Outdoorlife Norway may be adventurous in nature and may involve a significant amount of personal risk. You hereby assume all such risk and You, Your estate, Your family, heirs and assigns hereby release Outdoorlife Norway and its guides from all claims and causes of action whatsoever arising from any injury, death or other damages, both pecuniary and non-pecuniary, to You that may occur as a result of Your participation in the Tours offered by Outdoorlife Norway or as a result of the negligence of any party, including the guide or any employee, officer, agent, contractor or assign of Outdoorlife Norway, whether such negligence is passive or active.
Prior to Tour commencement, Outdoorlife Norway may ask You to sign a Liability Release. Signing of the Liability Release is required.
Under no circumstances will Outdoorlife Norway be liable to You for any indirect, incidental, consequential, special or exemplary damages arising from any provision of this Agreement or from the provision of any Tours purchased from the Site. Furthermore, the total liability of Outdoorlife Norway arising with respect to this Agreement and the Site shall in no event exceed the total amounts paid by You to Outdoorlife Norway under this Agreement.
You are strongly encouraged to obtain suitable medical insurance prior to booking a Tour, as well as cancellation insurance.
You must carry proof of valid travel insurance, covering all registered participants of Your booking and all activities and risks, as well as all geographic regions related to Your Tour with Outdoorlife Norway for the total duration of the Tour. Outdoorlife Norway may ask to present such proof prior to and during the Tour.